Terms of Use

The domain www.med96.in and associated mobile application (collectively, the "Platform") are operated by Med96 Healthcare Private Limited ("med96", "we", "us", "our"), a company incorporated under the Companies Act, 2013.

The Platform facilitates: (i) purchase of pharmaceutical products from third-party pharmacies; (ii) diagnostic testing services from third-party laboratories; (iii) online doctor consultation services; and (iv) general health information services.

Contact: contact@med96.in

Use of the Platform is subject to the following eligibility conditions:

By registering or using the Platform, you represent that you meet these eligibility criteria and that all information provided is accurate, current, and complete.

med96.in acts solely as an intermediary platform connecting you with third-party pharmacies ("Third-Party Pharmacies"). We do not hold title to or inventory of any pharmaceutical products.

The listing of medicines on the Platform constitutes an "invitation to offer" and not an offer for sale. Your order constitutes an offer, which is accepted only by the relevant Third-Party Pharmacy upon stock verification and prescription validation.

med96.in makes no warranty as to the authenticity, quality, or fitness of pharmaceutical products supplied by Third-Party Pharmacies.

For medicines requiring a valid prescription under the Drugs and Cosmetics Act, 1940 and Drugs and Cosmetics Rules, 1945 ("Prescription Drugs"), the following conditions apply:

• You must upload a valid prescription from a registered medical practitioner before placing an order
• Orders for Prescription Drugs will not be processed without a valid prescription
• You must present the original prescription upon delivery for stamping by the delivery agent
• Substitute drugs will only be dispensed where the prescribing doctor has explicitly permitted substitution in writing
• You are solely responsible for ensuring the prescription is genuine and lawfully obtained

med96.in will maintain records of uploaded prescriptions in compliance with applicable law.

med96.in facilitates access to diagnostic services offered by third-party laboratories ("Third-Party Labs"). med96.in does not conduct tests or generate reports itself.

• Diagnostic services are not to be used for emergency or critical medical situations
• Lab orders pending slot confirmation for more than 72 hours may be automatically cancelled
• Sample collection slots may be rescheduled up to 4 times within 14 days of the original booking; beyond this, cancellation may apply
• Accuracy and completeness of test reports are the sole responsibility of the Third-Party Lab

Medical Experts available on the Platform are independent contractors and not employees or agents of med96.in. Use of consultation services is subject to the following important conditions:

• Do not use for medical emergencies — call your nearest hospital or emergency service
• E-prescriptions issued may not be valid for dispensation under all applicable laws — confirm with a licensed pharmacist
• The opinions of Medical Experts are their own and do not represent the views of med96.in
• med96.in may monitor consultation records to ensure service quality
• All medical decisions remain your responsibility, preferably in consultation with your in-person physician

med96.in will not be liable for any advice, diagnosis, or prescription issued by Medical Experts through the Platform.

The collection, use, storage, and processing of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

In accordance with the Digital Personal Data Protection Act, 2023, you acknowledge:

• You have read and understood the Privacy Policy and provide informed, free consent for data processing
• You may withdraw consent at any time by writing to contact@med96.in, subject to consequences on service availability
• You have the right to access, correct, and erase your personal data as outlined in the Privacy Policy
• You will provide accurate and up-to-date personal information at all times
• Health-related data (sensitive personal data) is collected only with your explicit consent

Registration and browsing on med96.in is free. Payments for products and services are made directly to Third-Party Pharmacies or Third-Party Labs as applicable.

All prices are exclusive of applicable taxes unless stated otherwise. Each user is solely responsible for taxes arising from their transactions. med96.in is not liable for payment failures or losses arising from third-party payment processors.

Returns and refunds on products and services are governed by our Return & Refund Policy, which forms an integral part of these Terms. Please review the Return & Refund Policy on the Platform before placing an order.

Cancellations may be subject to conditions based on order status, product type (e.g., Prescription Drugs), and service category (e.g., diagnostic tests). med96.in reserves the right to cancel orders that cannot be fulfilled by the relevant Third-Party Service Provider.

Users and all parties accessing the Platform shall not:

• Submit false, inaccurate, or misleading information
• Impersonate any person or entity, or misrepresent your affiliation
• Upload forged, invalid, or unauthorised prescriptions
• Purchase Prescription Drugs without a valid prescription
• Attempt to gain unauthorised access to Platform systems or other accounts
• Use automated tools (bots, scrapers, crawlers) to access or harvest Platform data
• Post or transmit harmful, defamatory, obscene, or unlawful content
• Infringe the intellectual property rights of med96.in or any third party
• Violate any applicable law, including the DPDP Act, IT Act, Drugs Act, or Consumer Protection Act

Violations may result in immediate suspension of your account, legal action, and reporting to relevant authorities.

The Platform and all services are provided on an "as is, as available" basis without warranties of any kind. To the maximum extent permitted by applicable law:

• med96.in is not liable for acts or omissions of Third-Party Pharmacies, Third-Party Labs, or Medical Experts
• med96.in is not liable for incorrect diagnoses, wrong prescriptions, or test errors by third parties
• Total aggregate liability of med96.in shall not exceed ₹1,000 (Indian Rupees One Thousand)
• med96.in is not liable for service disruptions due to Force Majeure events

Indemnity: You agree to indemnify and hold harmless med96.in, its officers, directors, and employees from any claims, losses, or damages arising from your violation of these Terms, applicable law, or the rights of any third party.

You may close your account at any time through the Platform. Note that account deletion is permanent and irreversible — all order history and health records will be deleted.

med96.in reserves the right to suspend or terminate your account (with or without notice) if:

• You breach these Terms or any applicable law
• You provide false or unverifiable information
• Your conduct poses legal risk to med96.in or harm to other users
• A legal obligation requires us to do so

Upon termination, your data will be handled in accordance with our Privacy Policy and applicable data retention laws.

These Terms are governed by the laws of India, without reference to conflict of laws principles. The courts at New Delhi shall have exclusive jurisdiction over any disputes arising from these Terms.

Any unresolved disputes shall be referred to binding arbitration in New Delhi, in the English language, before a sole arbitrator appointed by med96.in under the Arbitration and Conciliation Act, 1996.

For data protection grievances, you may also approach the Data Protection Board of India if your complaint is not resolved within 30 days.

For any queries, grievances, or requests under these Terms or the DPDP Act, please contact our Grievance / Data Protection Officer:

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or Platform notice at least 7 days in advance. Continued use after the effective date constitutes acceptance.